Protecting your data
We’re committed to the security of our customers’ data and provide multiple layers of protection for the information you trust to Polymorphic Solutions.

 

Data access

When subscribing to the ChilliDB service you are provided a unique URL to access the service and an exclusive database to hold your Information. Only your organisation has access to the information in this database and internal authorised Polymorphic Solutions support and development staff.

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Securing login access to your ChilliDB service  

Your ChilliDB system is accessed through a unique login and password that you have defined during initial setup. We highly recommend  password restriction controls are defined with a minimum of password lengths and password ageing. To prevent brute force password attacks ChilliDB will track the number of failed password attempts and prevent further attempts until a period of time has passed. In addition we offer two-step authentication. This provides a second level of security for your login account. When setup It means in addition to your password you will also be asked to enter a unique code generated by a separate authentication app on your smartphone. We recommend you use two-step authentication as it reduces the risk of your account being accessed if your password is compromised.

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Data encryption

When accessing through a browser, we encrypt all information that goes between you and ChilliDB using industry-standard TLS (Transport Layer Security), protecting your data. Your data is also encrypted at rest when it is stored on our servers.

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Secure data centre

Polymorphic Solutions servers are located within an enterprise-grade hosting facility that employ robust physical security controls to prevent physical access to the servers they house. These controls include 24/7/365 monitoring and surveillance, on-site security staff and regular ongoing security audits. Multiple layers of security controls protect access to and within our environment, including firewalls, intrusion protection systems and network segregation. Polymorphic Solutions Security team continuously monitors security systems, event logs, notifications and alerts from all systems to identify and manage threats.

Redundancy and availability

Polymorphic Solutions delivers best-in-class availability. We use multiple redundancy technologies for our hardware, networks, data centres and infrastructure. These ensure that if any component fails, ChilliDB will keep on running – with little or no disruption to your service.

 

Designed to scale

ChilliDB has been designed to work as effectively with a handful of users up to thousands. Developed in Microsoft .Net and SQL Server, our high performance servers, networks and infrastructure ensures ChilliDB can provide you with a quality service to meet your business needs.

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